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- December 13, 2019 at 10:06 pm #1193theme.casaKeymaster
When requesting for support please state the following:
- Which WordPress Theme you need help with
- Explain the best that you can the problem you are facing
- The WordPress version you are using
- List of active plugins and name of the active theme
Please do not share your website URL or login information for WP!
If the problem is specific to your WordPress installation or server environment, we may need to login directly to the wp-admin area to resolve it. If that’s the case, we will first close your topic for the public and then ask you for those details.
Thanks to a dedicated support team from WPorb, our response rate is less than 2 hours.
Keep in mind that these are public forums and don’t share any private information here.
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